S H I P P I N G
Orders typically ship within 5 – 10 days once order is placed + paid. Once your order has shipped, you will receive an e-mail notification with all tracking information. Please be aware that Mika Toussaint is not responsible for delayed transit times once your order leaves the studio. I have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, a claim will need to be filed with the shipping carrier.
Please be sure to triple check your address as Mika Toussaint is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is “returned to sender”, Mika Toussaint is not responsible for any shipping charges or fees. I’m happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.
Any and all “return to sender” packages that incur due to a faulty address, business closure or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship.
RETURNS
I do not refund orders for buyer’s remorse. Size exchanges or damages please contact me on my contact page within 48 hours of receiving your order with a photo of the product + shipping box (if applicable) within 48 hours of receiving. I’m more than happy to work with you to find a solution that works for the both of us.
If a return is accepted: All shipping and handling charges are the responsibility of the customer. Please keep the tracking information until your return has been processed. Any packages sent back to Mika Toussaint, without direct contact from me stating to return the item(s), will not be accepted and the package will be returned to sender.
I do not assume responsibility for packages containing returns that are lost in transit or packaged poorly. I do not reimburse return shipping costs. I do not replace orders that are shipped with no tracking information.
P A Y M E N T
Currently, we accept all major credit cards + PayPal! I do not accept payment after shipment, mailed checks or cash.
D A M A G E S
Your order is adequately packaged with handling + transit in mind! While I do take care when packaging your order, damages can happen. If your order arrives in an unusable state, please contact me on my contact page with a photo of the damaged product + shipping box (if applicable) within 48 hours of receiving. A damage claim will be filed with the shipping carrier and we will work together to find a solution to your damaged product .